Orders are dispatched within 5–7 business days of payment confirmation. Custom or made-to-order items (e.g. special carbide die specifications) will have lead times communicated at the time of order.
We ship Pan-India via registered courier partners. You will receive a tracking link on WhatsApp or email once your order is dispatched.
Estimated delivery is 3–7 business days after dispatch, depending on your location. Remote or hilly pincodes may take longer.
Shipping charges are calculated at checkout based on your delivery pincode and order weight. The amount is displayed before you make payment — there are no hidden charges.
Shipping charges are non-refundable once an order has been dispatched.
We take every care in packing our products. However, once the consignment is handed over to the carrier, it is outside our control. We hold no liability for damage caused during transit.
If your package arrives visibly damaged, photograph it immediately before opening and raise a claim directly with the carrier. We will share your shipment and consignment details to support your claim.
If delivery fails due to buyer unavailability, refused delivery, or an incorrect address, the order will be returned to us as a Return to Origin (RTO) shipment. Recovery charges will apply. See our Cancellation Policy for full details.
For shipping-related concerns, contact our Grievance Officer. We will acknowledge your query within 48 hours.
Mr. Rohan Agarwal
Rajeev Ispat Udyog, 87/110A, Bhananapurwa, Kanpur, UP — 208003
Phone: +91 63889 21910 | Mon–Sat, 10 AM – 8 PM
Or use our online contact form.